HOOPOE is powered by an advanced machine learning engine that allows it to work with multiple languages and dialects, as well as provide advanced features such as intent detection and entity extraction. The models are built and trained to meet the needs of specific industries and ensure accuracy and reliability when answering questions and interacting with customers. The aim of the Bot is to facilitate products and services inquiry and minimize the interaction between customer service agents and costumers.​ Our chat bot offers:
-
Arabic, English and Franco Arab support.
-
Entity Extraction for matching products and information and other user inputs.
-
Intent detection to ensure natural language understanding of the questions.
What can HOOPOE do for you?
-
Improve customer acquisition by pushing customized promotions​
-
Enhance User Experience​ by providing a new omni-channel experience to customers​
-
Use dashboards and reports to gain insights and empower your marketing team​
-
Reduce Costs​ by offloading calls from your customer service ​
-
Improve the overall customer experience by offering new services
-
Reduce the number of customer service agents being utilized by the organization
-
Gain more insights on customer service performance and experience through integrated analytics components.
Support for multiple languages & dialects
-
Egyptian
-
Gulf
-
Franco Arab
-
English
A wide range of integration channels that are all powered by the same engine
-
Website Integration
-
Facebook
-
Messenger
-
Skype
-
Mobile Application Integration
Questions & Answers
HOOPOE supports a wide variety of questions and can provide answers as general information or as personalized customer information, based on the customer’s authentication and authorization. Supported formats include:
FAQs
General questions about the services offered and the organization in general. The system provides users with quick answers / multiple choices to improve the data input process and reduce the time taken by the user to respond.
Customer Request
Messages that initiate a process or trigger a certain workflow like application submission, card activation, etc. Hoopoe can initiate a multi-step conversation and capture various inputs needed to complete the process or workflow.
Surveys
HOOPOE can initiate surveys to collect feedback regarding Services, Products or any other information that needs to be collected by the organization.
Offers
Through utilizing the built-in campaigns or integrating with 3rd Party Software, HOOPOE can initiate and send specific messages to the users to promote new offers or up sell to existing customers.
Customer Inquiry
Information that is specific to the customer is retrieved by integrating with the organization’s system through secure connections.
Notifications
By integrating HOOPOE with the organization’s systems, customers can subscribe to receive notifications that provide updates about application completion, transactions, balances, etc.
Management Portal
Hoopoe’s management portal provides business users with the ability to manage the Bot and the pool of answers being delivered by it. It can send system notifications, and it provides the users with the ability to promote campaigns.
​
-
Response Management: The Chat Bot manages and formats answers that are associated with the questions supported in the system. Users can also manage and configure pre-defined, quick answers.
​
-
Campaign Integration: HOOPOE manages campaigns or offers, that are to be sent to customers, and the frequency in which they are delivered.
​
-
Notifications: The Bot can enable/disable supported notifications in the system and can determine which notifications can be activated by the customer.
Why HOOPOE?
Multi-role user-friendly backend
Regional Customization
Reduce the number of customer service agents being utilized
Improve overall customer experience
Easy to use data entry for responses
Banking-ready security features
More insights on customer service performance and experience
Manage your Product Catalogue